PVC-U-LIKE Frequently Asked Questions

  Q: How long will my delivery take?
A: If your order is for raincoats or pants, which we keep in stock, delivery should be no more than 2 weeks. Other items which have to be made, delivery times will vary from 14 days to no longer than 21 days. Delivery times may vary due to the time of year, such as Christmas, when we are very busy.

  Q: Can I return my item if I do not like it?
A: Items can be returned, as long as they are in the same condition as when they were supplied. We do not accept clothing back that has obviously been worn, or smells of cigarette smoke, cooking smells etc.

  Q: What happens if my garment is faulty?
A: The goods can be returned to us, and if found to be faulty manufacturing, we will repair it and return it to you free postage, or you can have a refund. If we find that the garment has been ripped due to stress or incorrect fitting, we will charge you for the repair and the goods will be returned to you.

  Q: Why are there so many material listed but I can only have my garment made in certain materials?
A: Over the years we have accumulated a large number of colours and materials and we have to show old material colours on the website, so we can sell Sale Items in that colour.

  Q: Is PVC safe worn next to the skin?
A: Modern produced PVC is inert and safe to wear for limited periods of time. If you wear it for long periods of time your skin will not be able to breathe which could cause a reaction. PVC manufactured in the past contained lead and cadium which were dangerous but these have all now been removed and PVC is a very safe material.

  Q: Sometimes the garment has white dust on it, what is this and how do I remove it?
A: Glass clear materials and shiny materials have chalk dust applied to the material to stop it sticking and trapping air when the material is wound on to the roll. It also helps when pulling the material off the rolls. The dust is harmless, the best way to remove it is to either run a damp cloth over your garment or simply wear it, in time the dust comes off naturally.

  Q: Sometimes my emails are not answered, why is this?
A: We like any on line company receive high numbers of spam emails. We have filters which remove suspect spam which sometimes results in geniune emails being deleted. Always make sure that you put something prominant in the subject line such as "coat" or "pvc". If you do not put anything in the subject line your email might be deleted.

  Q: Can I talk about my fetish to someone in your office?
A: Whilst we try and answer as many questions as possible the phone line is only intended to take orders where people cannot order on line. Therefore we try and keep conversations short so that people can get through and place their order.

  Q: Are you anything to do with PVC Dreams?
A: We supply all the clothing to PVC Dreams and we have an input into the galleries and video's. If you have any problems with PVC Dreams email them at mail@pvcdreams.com

  Q: Can I visit your premises and have a look around?
A: Unfortunetly we are a manufacturing company and do not have a retail section. Under special circumstances and by arrangement only we do allow customers to pick up their goods if they do not want them sending by post.

  Q: If I have a special garment made up why can I not return it?
A: We offer the special garment service for customers who want make clothing made to their specification. Obviously once this garment has been made it is not one of our lines that we sell and so we cannot return it to stock. When we make a special garment we work with the customers instructions. Sometimes customers do not get their measurements right and the agrment does not fit. In these circumstances we have already used our labour to make the garment and so the customer has to pay for this time. 

  Q: Have you had any customer be abusive to your staff?
A:  We do not accept any form of abuse whether it be on the phone or via email. If we are sent abusive emails we will report this to the persons ISP. If we receive abusive phone calls we will record the persons phone number and if the abuse continues we will report it to the police.
 

  Q:Why have you changed your order system?
A: Due to pressure from the banks and in line with merchant terms and conditions we now have to use  authorised payment provider's who guarantee encryption of customer credit card details. We no longer keep any customer credit card details on our systems. Protx the on line payment provider will check your credit card/ debit card has sufficient funds, has the correct address and security number quoted.